Grievance redress by Government of India…
Citizens have a right to get their grievances attended to by the Government. Keeping this in view, Government of India has tasked Department of Administrative Reforms & Public Grievances (DAR & PG) to receive grievances and get the same resolved expeditiously.
The Department has set up an online ‘Portal for Public Grievances’ wherein any citizen can submit the grievance, as explained in Resources below. Grievance can also be posted or hand-delivered to the Department at Sardar Patel Bhawan, Sansad Marg, New Delhi 110001. Both offline and online submissions are acknowledged by the Department.
Grievance may relate to any complaint or deficiency in delivery of service concerning Ministries or Departments of Central Government or State Governments. After scrutiny of the complaint, DAR & PG forwards the grievance to the concerned officer, whose name and address is informed to the aggrieved citizen. All complaints are to be resolved within a period of 60 days.
Grievance redress by State Governments…
Maharashtra, Kerala, Tamil Nadu, Delhi, Chattisgarh and Haryana State Governments also have a grievance redressal mechanism in place and relevant details can be seen below in Resources. Other State Governments are actively working in this direction and are expected to set up formal online mechanisms.
Statutory organisations like SEBI and RBI have set up mechanisms like SCORES and Banking Ombudsmen to address complaints pertaining to securities and banking respectively.